Legal
Privacy Policy
Draft for legal review. This document is an editable draft prepared as a starting point. It has not been reviewed by a lawyer and should be checked by a qualified legal professional familiar with Kenyan law and the laws of the markets you serve before being relied on.
This Privacy Policy explains how Bravura VA ("Bravura VA", "we", "us", "our"), headquartered in Nairobi, Kenya, collects, uses and protects personal information when you visit bravura.co.ke or contact us about our services.
Who we are
Bravura VA provides virtual assistant and remote business support services to businesses, primarily in the United States, United Kingdom and Australia.
- Contact: va@bravura.co.ke | +254 714 089 042
- Location: Nairobi, Kenya
- [EDIT: registered company name, registration number and registered address]
Information we collect
Information you give us, for example when you complete a contact, quote or newsletter form, book a call, email us or message us on WhatsApp:
- Name, business email address, phone number, company and country
- The services you're interested in and any details you share in your message
- Tasks you select in our "What can you delegate?" checklist
Information collected automatically, such as basic technical data (browser type, pages visited and approximate location derived from IP address). Optional analytics cookies are only used if you consent, see our Cookie Policy.
Information from third parties, such as our booking provider when you schedule a discovery call.
How we use your information
- To respond to your enquiry and arrange discovery calls
- To prepare proposals and provide our services
- To send our newsletter, if you subscribe (you can unsubscribe at any time)
- To maintain website security, prevent spam and improve our website
- To comply with legal obligations
We do not sell your personal information.
Legal bases
Depending on where you are, we rely on your consent (for example, newsletter sign-ups and analytics cookies), steps taken at your request before entering into a contract, our legitimate interests in running and improving our business, and legal obligations.
Sharing your information
We share personal information only with service providers who help us operate (for example, website hosting, form delivery, email, booking and (with consent) analytics providers) and only as needed. [EDIT: list the actual providers you use, e.g. hosting provider, Calendly, email platform.] We may also disclose information where required by law.
International transfers
We are based in Kenya and our service providers may process data in other countries, including the United States and the European Union. Where required, we use appropriate safeguards for international transfers.
How long we keep information
We keep enquiry information for as long as needed to respond and, if you become a client, for the duration of our relationship and any period required by law. [EDIT: confirm retention periods.]
Your rights
Depending on your location, you may have rights to access, correct, delete or restrict use of your personal information, to object to processing, to data portability and to withdraw consent. Residents of certain US states, the UK and Australia have rights under their local laws, and people in Kenya have rights under the Data Protection Act, 2019. To exercise your rights, email va@bravura.co.ke. You may also complain to your local data protection authority.
Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to those who need it.
Children
Our website and services are intended for businesses and are not directed at children.
Changes
We may update this policy from time to time. The "Last updated" date shows when it last changed.
Contact
Questions about this policy? Email va@bravura.co.ke.